Shipping and delivery times

Last updated: October 10, 2026.

This page indicates Tienda-Medieval.com's general shipping options and rates. The cost applicable to each order is calculated before confirming the purchase according to the destination, the total weight of the order when applicable, the items, the available modality and the current promotions. The order summary shows the total amount, taxes and additional charges that apply before making payment.

Rates for Spain and Portugal

Free shipping is available when the order amount reaches the threshold indicated for the chosen modality. Specific options are displayed when you enter the address and checkout.

For the Canary Islands, Ceuta and Melilla, request the cost and conditions through our Contact page before formalizing the order. The quote request option does not equate to free shipping.

Rates by weight: Portuguese islands and other European destinations

The following rates in euros are the initial shipping rates for each destination and modality. There is no free shipping rate set up for these destinations. The availability of home delivery or pickup depends on the address and the options offered at checkout.

The shipping cost will increase depending on the total weight of the order and the sections applicable to each destination. You can check the exact cost at checkout, entering your delivery address, before completing the order.

The zones in Italy apply according to the province of the delivery address. Always check the rate available for your address before paying.

Shipping to the UK

Deliveries to the UK are made via FedEx. Shipping rate to the UK will be calculated based on the volumetric weight of the order. You can run a simulation from checkout, entering your delivery address, to check shipping costs before completing the order.

Shipments outside the European Union

Deliveries to countries outside the European Union are made by FedEx. The available modalities, the transportation cost and the taxes charged by the store are shown before confirming the purchase. The possible taxes and customs expenses required at destination are explained in the following section and should not be confused with the amounts charged by the store.

Countries and territories outside the EU that we do not ship to

We do not ship to the following destinations outside the European Union, included in the FedEx Express list of countries and territories without service or with suspended service:

• Suspended service: Afghanistan, Belarus, Guinea-Bissau, Equatorial Guinea, Central African Republic, Russia, Sierra Leone, Syria, Turkmenistan, Venezuela, Yemen.
• No service: Burma (Myanmar), Comoros, North Korea, Cuba, Iran, Johnston Island, Falkland Islands, Solomon Islands, Tokelau Islands, Wake Island, Kiribati, Nauru, Niue, Crimea Region, Saint Pierre and Miquelon, Saint Helena, Sao Tome and Principe, Somalia, Sudan, South Sudan, Tajikistan, Tuvalu.

Transportation availability may change. You can consult the Updated list of countries and territories without FedEx service.

Taxes, customs and restrictions

For shipments to countries outside the European Union, Customs clearance costs are the responsibility of the customer. We recommend checking with the customs of the destination country, before placing the order, the amount of these costs and the possible tariffs, import taxes and applicable administration costs.

Shipments to the Canary Islands, Ceuta and Melilla and to destinations outside the VAT scope of the European Union may be subject to customs procedures, import taxes or management costs at destination. The taxation of the invoice is determined in accordance with the rules applicable to each operation. The amounts corresponding to the recipient will be communicated when they can be calculated before the purchase; To find out possible import costs, consult with the customs services of the destination or contact us before ordering.

The sale and transportation of certain weapons, replicas or restricted products may depend on the destination country and its import regulations. Legal requirements, restrictions and necessary documents must be indicated before formalizing the purchase. We will only request essential information or documentation; A product will not be sent when its sale or transportation is not permitted. See also section 5 of our Conditions.

Availability and deadlines

On each product sheet you will find an indication of availability or estimated delivery time. These indications refer to the preparation and dispatch of the order, and are not equivalent in themselves to a guaranteed delivery date:

• Immediate shipping: Product available for immediate shipment, subject to order preparation. This indication refers to the delivery of the order; Delivery time depends on transportation and destination.
• Not available at the moment: The product is temporarily unavailable for purchase.
• Shipping: 1 week: Estimated shipment within a week.
• Shipping: 1–2 weeks: estimated shipment in that interval.
• Shipping: 2–4 weeks: estimated shipment in that interval.
• Shipping: consult: confirm availability and deadline with us before purchasing.

Personalized, handmade or made-to-order items may require additional preparation time, which will be reported on the product sheet or before finalizing the order. Delivery is made by transport services or collection points when available. If you need to receive an order urgently, check the deadline before purchasing.

Unless another delivery period is expressly agreed before contracting, we will deliver the order without undue delay and, at most, within 30 calendar days from the conclusion of the contract. If an incident arises that affects the agreed date, we will inform you and the rights provided for by consumer regulations will apply. After purchasing, you will receive an email confirmation and relevant communications regarding the status of your order.

Incidents in delivery

The risk of loss or damage during transportation remains with SERRALZATE until you or a third party you have designated, other than the carrier, acquires physical possession of the goods. If you hire a carrier that we have not offered on your own, the corresponding legal exception applies. We will manage with the carrier the incidents of the shipments we organize; A delivery to a collection point does not require you to waive these rights.

If the package does not arrive, arrives damaged, or contains the wrong item, Contact, call +34 910 052 560 or use Contact to manage the incident and apply the corresponding solution in accordance with consumer regulations. When a damaged or incorrect item needs to be repaired or replaced, we will cover the necessary costs, including transportation costs. Communicating the incident as soon as possible makes it easier to manage, but the lack of immediate communication or reservations to the carrier does not eliminate your legal rights as a consumer. To cancel the purchase, consult Withdrawal and returns.